Product Designer Discovery Web/ App Want to design the best discovery journey for our customers?

Education level
Bachelor / Master
Job experience
4-7 years
locatie
Utrecht
Job overview
3,850 - 5,250

How do you make our customers happy?

Given the immense amount of customer/partner matches and rapidly evolving customer and partner preferences, it is imperative that we continuously improve and/or innovate the user experience. Some customers know exactly what they are looking for (those trendy black sneakers, size 44), others like to browse or swipe around. It’s up to you to help those customers discover the myriad of possibilities, transforming shopping at bol.com from a largely functional to a truly inspiring experience.

What you will do as a Product Designer Discover

You will focus on enhancing the web shop and the bol.com app experience, identifying and acting upon the biggest customer needs and frustrations within your product domain. You will take the lead in designing a unique, personalized customer experience, based on visually appealing, highly intuitive features, and supported by data science applications. By experimenting you make the customer experience a little better each day. To achieve that ambition, you work closely with our Product Manager, Product Owners, fellow Designers, Business Analysts and Engineers from multiple teams.

You get energized by contributing to our ‘design community’ and have plenty of ideas to elevate the community’s impact. You teach colleagues from other disciplines the tricks of the ‘design thinking’ trade and stimulate them to put the customer perspective first. Knowing how to commit and engage a variety of stakeholders is key. If you decide to apply (we hope you do), we’ll ask for your portfolio. Share something you’re proud of!

  • You'll take the lead in product discovery, set up customer research and make sure customer insights are top of mind for everyone
  • You ensure customer and data insights are main triggers for improvements
  • You know the market developments: 'what's happening at the competition?'
  • You will work with the Product Manager, teams and stakeholders to develop the vision and strategy for the Discover product
  • You will contribute to the success of product innovation teams by developing visual concepts
  • You will collaborate with other product designers and accelerate development of the design community. For example by aligning product visions, and by creating and implementing design principles
  • You are a challenger who initiates product discussions and inspires others

3 reasons why this is (not) for you

  • - You're not into processes No, if you believe in first time right designs #iterative-design--is-a-hoax
  • - You live in the now No, if you prefer to focus fully on the job at hand, and don’t want to contribute to a strategic design vision
  • - You shy away from stakeholders No, if you prefer to work alone and never weigh anyone’s opinion when designing
  • + You are a natural (project) leader Yes, if you have 7+ years of experience as a Product or UX/IX designer, and know how to manage complex projects (your portfolio demonstrates how you approach processes)
  • + You make customer impact Yes, if you are customer focused and can lay out a strategic vision with clear goals
  • + You are a visual powerhouse Yes, if your portfolio wows us with impressive visual app designs

This is where you’ll work

You are a member of Marketing & Shopping Technologies, the innovation department that optimizes the entire customer journey – from the first point of contact (on site or in the app) until the checkout experience. Discover is a new product for bol.com. There is no backlog with fleshed-out plans, so it’s largely up to you to decide what deserves our attention. We leverage customer research to determine which initiatives contribute positively to our (customer centric) ambitions. And you play a crucial role! We work multidisciplinary, and consider enabling teams to work autonomously as a key success factor. Roles take precedence over formal positions, trust and responsibility are our guiding principles, and both team and personal development are actively encouraged.

It is our responsibility to enable an environment that unleashes the power of diversity.

Perks of having a blue heart

  • The extra's

    This includes a telephone, training sessions, a nice lunch and possibly a lease car, if this is necessary for the performance of your job.
  • Your pension

    Bol.com pays part of the basic pension and any top-up scheme.
  • Travel expenses

    Regardless of the means of transportation, you will be reimbursed for travel expenses with us.

Interview process

We'll tell you all about applying at bol.com

Any questions?

Geert-Jan Droge, Recruiter

Apply right away Want to design the best discovery journey for our customers?

CV/ resume (Word or PDF only, max. 10 MB))
Upload
Cover letter (Word or PDF only, max. 10 MB))
Upload

Yeah! We’ve received your application, thanks! Keep an eye on your inbox.

Design your next step in our marketing team

Product Manager Measurements & Validation

Drive cross-organizational projects that benefit advertisers and customers alike

Visual/UI Designer Checkout

Design a checkout that puts a smile on customers’ faces