How do you make our customers happy?
With over 10 million customer interactions per year, Customer Service is a complex and data intensive business domain. And bol.com wouldn’t be bol.com if we didn’t leverage that enormous wealth of data to lift our customer service to a higher level. For example, by identifying trends early and using these insights to improve the service experience. Data as a vector to our customer’s hearts! Do you have the brains to fulfill this ambition?
Your responsibilities to help us truly scale our machine learning
As Machine Learning Engineer you use your in-depth knowledge of Machine Learning and Business Intelligence to better anticipate customer needs and perfect the service experience. This starts with designing systems to process large data sets intelligently and scalably. You will focus on structured and unstructured data that you’ll process with SQL and/or data processing frameworks. Your strong quantitative background will prove an invaluable asset. We also challenge you and our Customer Service stakeholders to think about the kind of data we need to optimize the customer experience and determine (and calculate) relevant KPIs and other metrics. This will enable us to distill trends and our customers’ needs and expectations from our data at an increasingly early stage. And you will help your colleagues use these intelligent services, and share your insights with our engineers and data scientists.
Why you can make a difference
Because you are a quantitative Software Engineer with experience in designing and implementing models and algorithms, for example pertaining to classification and/or regression problems. You know how to visualize data and have expert knowledge of algorithms and methods to train and evaluate models. Moreover, you can apply this knowledge to specific problems, for example to ‘humanize’ chatbot Billie and to predict customer questions.
3 reasons why this is(n’t) for you
- Because you have a Master’s degree in Computer Science, Mathematics, AI or similar
- Because you have in-depth experience with SQL and Python and demonstrable Machine Learning skills
- Because you aren’t really interested in Natural Language Processing
- Because your Java and MapReduce frameworks, e.g. Apache Beam or Apache Spark, is outdatedot your concern
- Because you want to work on hard science projects only
- Because you’re a soloist – working in teams doesn’t yield great results
Where you’ll work
As Machine Learning Engineer you will develop tools that grant us the insights we need to take action. Action to improve the customer experience for millions of customers. Our business model is focused on technology and data-driven improvements, as we consider data the fuel for customer-driven innovation. This makes bol.com an inspiring work-environment. Not just in its depth, but also in its breadth, as we work in cross-functional teams in which the business is strongly represented. Success in data science takes more than you’ll learn at university and bol.com is the perfect place to further your education. The setting is informal, unpretentious and innovative. Our strength is a sense of cooperation among equals that drives us to continuously improve ourselves and each other. You can achieve good things alone, and greater things together.
What you get
What you get
Attention to youWe are continuously focused on innovation and getting better every day. Because we work in a dynamic environment and our organization is growing rapidly, your development will grow together with bol.com.
Money and more...Working at bol.com is challenging and therefore you get something in return. Besides salary, you will receive a yearly bonus, holiday allowance, holiday entitlement of 29 days, travel allowance, group insurance and more.
Besides workAt bol.com there is also a lot to do after work. Most of the activities are initiated by our own colleagues. That’s why all activities are very diverse and always voluntary. For example playing sports, team activities, Friday drinks or meetups.
A blue and safe landingWe warmly welcome our new colleagues, so they feel home as soon as possible. During your onboarding program, we give you all the ins and outs about bol.com!
How it works
Your applicationCarefully, we take a look at your application. Within 2 weeks you know if we invite you for an interview.
First contactWe call you to set up an interview. And since we’re already talking: feel free to ask any question you may have.
First dateIn this first interview we’ll get to know each other. We want to find out more about you. Work experience is interesting, but we also want to find out more about you as a person. Together, we’ll find out if this job is a match made in heaven.
Your next interviewBefore the next interview we will ask you to take an online assessment. We’ll also discuss the position and your team in depth.
Is this love?2 interviews are usually enough to see if it’s a match. And if you agree… well, it’s the beautiful beginning of your career at bol.com :)