How do you make our customers happy?
Bol.com is the leading online retail tech platform in the Netherlands and Belgium. Fueled by a pioneering spirit and a customer-centric approach, we make shopping easier each day. One of the key drivers of ‘easy shopping’ is quality product information. If product information is correct and inspiring, the customer journey is greatly enhanced. The Product Catalog team sees to this by processing and enriching the product information of 30,000 partners, and by making sure our product catalog (20 million articles!) is available 24/7, across the board. Help us make this platform smarter at scale. 11 million customers look forward to your success!
The biggest challenge
Our Product Catalog is one of the biggest in Europe, and second to none in the Netherlands and Belgium. Both in terms of the amount of product information, and the number of ‘contributing parties’. After all, we have 30,000partners that add products and update their product information daily. Given that business model, we need to identify, complete, enrich and correct product information in real-time and at scale. This requires putting advanced predictive models smack in the heart of a mission critical technology stack. There is a lot to gain by automating the interpretation of our product information: “Are these the right batteries for the mouse I put in my basket?” “Does this cover fit my smartphone?” The possibilities are endless, and it is up to you to prioritize them – and turn them into reality.
Your responsibilities as Product Owner for Product Catalog Data Science
- You help your team leverage machine learning to continuously improve the product
- You identify the catalog’s current opportunities and weaknesses and incorporate these insights into a new overarching vision
- You promote an experiment-driven way of working and ensure features work flawlessly
- You promote your vision and generate firm buy-in from all stakeholders
As Product Owner, you maximize the Product Catalog’s impact on customers, partners and internal users. In order to achieve that goal, you work with a team of two data scientists and two software engineers, and alongside business/data analysts and product owners from the Product Catalog team. A successful outcome also hinges on the adoption of your work by many additional stakeholders,such as the teams that operate partner-facing products (how can we make it easier for 30,000 partners to manage their product range?), customer-facing colleagues (e.g. the Search team that relies on high quality data sources to make search results ever more relevant) and the commercial (store) operation.
Your team primarily focuses on leveraging Machine Learning methodologies to (1) smoothen the ingestion of product information into our platform, (2) develop an understanding of the high-quality product information we’re looking for and (3) design and implement scalable methodologies to improve the catalog. How can we automatically extract essential product attributes, such as brands, colors, sizes and styles? How can we determine which product information is preferred? How can we flag incomplete or incorrect product information at scale? And how can we leverage product images to enrich product information?
You develop a long-term vision on your product and generate buy in and traction for it,oth within the product team, as well as with the larger organization. Driving adoption is key, because the product catalog is interwoven within the very fabric of our platform. You also actively promote an experiment-driven way of working, while ensuring that existing features keep working flawlessly. So a deep understanding of the domain’s technological potential and limitations is a base requirement.
Why you can make a difference
Because you supplement a master’s degree with Business Analyst and Product Owner experience in comparable tech- and data-driven environments. Agile/Scrum makes you happy. Big Data is your favorite playground. To be successful in this position, you also need a talent for connecting with people from divergent backgrounds. This obviously includes your team members, who look to you for inspiration and focus. Visionary qualities are a must. As are a pioneering drive and a passion for hands-on experimentation: rapid value creation based on prototypes and experiments is pivotal. And finally, you have a solid understanding of underlying technical processes and a sensitive radar for innovations that add partner/customer value.
3 reasons why this is(n’t) for you
- Yes, if you have at least 3 years of relevant Product Owner and Business Analyst experience in an innovation team, preferably in a large and complex organization
- Yes, if you have a solid track record of creating value from data and are renowned for your love for hypotheses-based experimentation
- Yes, if you can substantiate your vision with vigor and create traction for your proposals
- No, if ‘stakeholder management qualities’ are oddly absent from your resume
- No, if you are a pure scientist who brushes practical applicability and added value aside
- No, if you have little affinity with Machine Learning, dislike complex business processes, and approach new technologies with suspicion
Where you’ll work
At the premier online retail tech platform in the Netherlands and Belgium. A platform where 11 million Dutch and Belgian customers can choose from over 20 million articles. A platform that helps 30,000 commercial partners run their businesses. And a platform that will never be ‘finished’, because bol.com has been reinventing retail since 1999. And we always will be. If there’s a better way to do something, we’re working on it! Together with our customers, partners, and over 2,000 colleagues. And hopefully together with you. Let’s change retail together to make everyday life easier.
What you get
What you get
Attention to youWe are continuously focused on innovation and getting better every day. Because we work in a dynamic environment and our organization is growing rapidly, your development will grow together with bol.com.
Money and more...Working at bol.com is challenging and therefore you get something in return. Besides salary, you will receive a yearly bonus, holiday allowance, holiday entitlement of 29 days, travel allowance, group insurance and more.
Besides workAt bol.com there is also a lot to do after work. Most of the activities are initiated by our own colleagues. That’s why all activities are very diverse and always voluntary. For example playing sports, team activities, Friday drinks or meetups.
How it works
Carefully, we take a look at your application. Within 2 weeks you know if we invite you for an interview.
We call you to set up an interview. And since we’re already talking: feel free to ask any question you may have.
In this first interview we’ll get to know each other. We want to find out more about you. Work experience is interesting, but we also want to find out more about you as a person. Together, we’ll find out if this job is a match made in heaven.
Before the next interview we will ask you to take an online assessment. We’ll also discuss the position and your team in depth.
2 interviews are usually enough to see if it’s a match. And if you agree… well, it’s the beautiful beginning of your career at bol.com :)
Any questions? Contact
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