How do you make our customers happy?
Bol.com is changing retail to make daily life simpler for 12 million Dutch and Belgian customers. We are joined on this mission by 39,000 partner sellers that do business on our retail tech platform. This represents a combined assortment of ~33 million products and growing daily. So every aspect of our platform needs to be scalable and reliable. This includes our Offer Highway – the process by which we gather, combine, analyze and evaluate product information, prices and delivery options: information we need to know to present customers with relevant propositions. A mission-critical process, because if the Offer Highway is congested or ‘closed down’, partners can’t sell and customers can’t buy. As for the scope: our team processes ~20 million offers per day.
The biggest challenge
Because bol.com is an open retail platform, we need to actively maximize its appeal to customers and partners alike. We want to inspire partners to improve their offers (assortment, pricing, fulfillment) continually, and help them become more successful. In the process, this will help boost customer satisfaction to new heights. We also need to safeguard a level playing field. Given the sheer number of products on offer, and the volume of updates (products, prices, delivery options), this is by necessity a highly automated process. Considering this volume, the exponential growth rate and the daily tsunami of changes, how can we ensure matchmaking quality? As Product Owner Offer Highway, you manage the crucial backbone of our retail tech platform, so that 39k partners and 12m customers can expect ‘matches made in heaven’.
Your responsibilities as a Product Owner Offer Highway
- Ensure partner propositions strike the right balance between price, delivery time and partner reliability.
- Provide partners with actionable feedback so they can improve the quality of their offers.
- Prepare the Offer Highway for future growth – both in the number of partners and products, and their relative share of platform transactions.
- Enable other products to innovate, e.g., by ensuring we can easily add platform policies and services to our portfolio.
As Product Owner Offer Highway you’ll join one of the innovation teams within the domain, where you’ll intensively collaborate with a team of four engineers. The product team is supported by a pool of business analysts. Given the dependencies between the individual steps of the offer process (receiving, processing and delivering offer data), you need to keep close tabs on related products and liaise with a wide range of stakeholders. These include colleague product owners, platform-focused product teams, our webshop and mobile apps professionals, as well as colleagues within the commercial and partner performance domains. All of whom either directly influence and/or depend on the outcomes of the Offer Highway processes.
It’s up to you to deliver scalable and robust innovations that land safely in a complex IT landscape. Your team (1) co-creates scalable and reliable offer processes, (2) provides the means to stimulate good partner behavior and (3) makes sure every platform player – including bol.com – operates on a level playing field. Competition is beneficial. And unfair advantage is not. The setting is a high-tech cloud environment that has to perform reliably. Even on Black Friday.
Why you can make the difference
Because after completing your master’s degree, you worked both as a Business Analyst and a Product Owner in comparable Agile/Scrum settings. Affinity for IT, APIs and data analysis is indispensable. The same goes for a talent to connect, develop and inspire people, including your innovation team. The more they support your vision, the greater the impact you’ll make together. This role requires a birds’ eye view of IT architectures and a basic understanding of software engineering concepts. It’s imperative that you have an affinity for back-end processes and are as excited about data models as we are. If you are accustomed to solving problems with off-the-shelf solutions, this may not be the career highway you want to take. After all, we built the Offer Highway from scratch and continue to develop it in-house. That calls for strong conceptual qualities on your part. As well as plenty of tech baggage – if engineers don’t ‘get’ you, you won’t get much done. 😉
3 reasons why this is(n’t) for you
- Yes, if you bring 2+ years’ experience in Product Owner and Business Analyst roles to the table. SQL skills are a must. If you can tell Python from Mamba, that’s a plus.
- Yes, if your track record shows you can develop and substantiate a vision for your product, and know how to create and cultivate buy-in
- Yes, if you enjoy shifting between lofty abstracts and more mundane levels of existence – the role is a mix of strategic thinking and hands-on analysis
- No, if you have many talents, but project and stakeholder management are at the bottom of that list
- No, if you can’t stand complexity; let alone wrestling with it and simplifying matters with elegant solutions
- No, if you love to zoom in so far on topics that you lose track of the grand scheme of things
Where you’ll work
At the premier online retail tech platform in the Netherlands and Belgium. A platform where 11 million Dutch and Belgian customers can choose from over 33 million articles. A platform that helps 39,000 partners run their businesses. And a platform that will never be ‘finished’, because bol.com has been reinventing retail since 1999 and we always will be. If there’s a better way to do something, we’re working on it! Together with our customers, partners, and over 2,300 colleagues. The Offer Highway was built and is maintained and loved by four innovation teams, each comprised of ~4 software engineers who work closely with 3 business analysts. Depending on the team you join, you’ll focus on ‘onboarding’ partner sellers’ offer information, processing that data (e.g., enriching, filtering and ranking), or outputting offers to consumers through all channels, such as the bol.com webshop, Google shopping, search, logistics, et cetera.
Please note that a cover letter is mandatory in this process.
What you get
What you get
A blue and safe landingWe warmly welcome our new colleagues, so they feel home as soon as possible. During your onboarding program, we give you all the ins and outs about bol.com!
Money and more...Working at bol.com is challenging and therefore you get something in return. Besides salary, you will receive a yearly bonus, holiday allowance, holiday entitlement of 29 days, travel allowance, group insurance and more.
How it works
Carefully, we take a look at your application. Within 2 weeks you know if we invite you for an interview.
We call you to set up an interview. And since we’re already talking: feel free to ask any question you may have.
In this first interview we’ll get to know each other. We want to find out more about you. Work experience is interesting, but we also want to find out more about you as a person. Together, we’ll find out if this job is a match made in heaven.
Before the next interview we will ask you to take an online assessment. We’ll also discuss the position and your team in depth.
2 interviews are usually enough to see if it’s a match. And if you agree… well, it’s the beautiful beginning of your career at bol.com :)