Within the Job Family Excellence & Improvement, you ensure excellent and continuous improvement in actions, processes, KPIs and results through data analysis, dashboarding, projects and daily process control in order to make an impact (e.g., improve effectiveness, data-driven WoW and/or scalability).
What you'll do
Key Accountabilities within Excellence & Improvement
Analyse & Action
Analyse and track the goals and drivers of the department (KPI’s) and translate these in actionable insights and proposals for the teams. Subconsequently, responsible for steering on KPI’s and of the improvement of KPI’s.
Process Improvement
Identify improvements on processes in collaboration with team and other stakeholders.
Cross Collaboration
Act as a connector/bridge closing the gaps between Innovation and Operations across teams.
Projects
Run projects to improve processes and have these implemented within the bol landscape to deliver results and KPIs; create and maintain associated documentation.
Stakeholder Management
Form, maintain and engage stakeholder relationships with both internal and external stakeholders.
Data Literacy
Stimulate and contribute to a more data-driven way of working, and spread a data driven mindset and data driven decision making.
Quality Control
Set quality objectives and guarantee its completion through periodic quality checks.
Competencies
Data & Analytics
Data & Analytics is the determining factor for the future of bol. By using data smartly, we create thousands of unique shops where customers find exactly what they’re looking for, from recommendations and products to prices, ads and delivery times.
Commercieel Analist
Process Excellence Consultant
Data Analist Delivery Operations
What you'll do
Key Accountabilities within Excellence & Improvement
Analyse & Action
Analyse and track the goals and drivers of the department (KPI’s) and translate these in actionable insights and proposals for the teams. Subconsequently, responsible for steering on KPI’s and of the improvement of KPI’s.
Process Improvement
Identify improvements on processes in collaboration with team and other stakeholders.
Cross Collaboration
Act as a connector/bridge closing the gaps between Innovation and Operations across teams.
Projects
Run projects to improve processes and have these implemented within the bol landscape to deliver results and KPIs; create and maintain associated documentation.
Stakeholder Management
Form, maintain and engage stakeholder relationships with both internal and external stakeholders.
Data Literacy
Stimulate and contribute to a more data-driven way of working, and spread a data driven mindset and data driven decision making.
Quality Control
Set quality objectives and guarantee its completion through periodic quality checks.
Competencies
Where you can make an impact
Excellence & Improvement allows you to create impact in these areas
How we bring Excellence & Improvement to life at bol
Discover our Excellence & Improvement opportunities
Commercieel Analist
Process Excellence Consultant
Data Analist Delivery Operations
At bol leadership
starts from within
These leadership behaviours are part of everyone's role alongside job-specific expectations, forming the foundation of our high-performing organisation.
Growing our people
High standards and mutual accountability drive our culture, where diverse perspectives are valued and feedback fuels continuous growth.
Obsessing over customers
Starting with customer data, we experiment and learn relentlessly to create experiences worth persisting for.
Winning together
Delivering on priorities means optimizing for bol's value over perfection, making fast decisions and executing without hesitation.
