How do you make our customers happy?
As one of the preeminent online retail platforms in the Netherlands and Belgium, bol.com is an extremely data-intensive organization. TBs of customer interaction data is the #8a0303 that flows through our veins. One of the most notable blood types? Customer feedback. At the Customer Happiness Datalab, we gather, aggregate, classify and visualize this feedback non-stop to identify opportunities for business improvements that put smiles on millions of customers’ faces. You can lend a welcome hand by developing two key insight screens for our 49k partners. Help partners determine their next best action by innovating and maintaining our crucial services!
What you do as Full Stack Developer Customer Happiness Datalab
In this impactful role, you will join the Customer Happiness Datalab team, home to many of the most cheerful and indispensable members of our Customer Service innovation community. (Y)our team focuses specifically on understanding and representing the interests of our many customers by ensuring their feedback is seen, heard, classified, and fully taken into account. In a way, we leverage ‘the wisdom of the customer crowd’ to inspire colleagues and partners to do a little better each day. You will team up with three developers – each with a particular area of expertise – our Product Owner, and a dedicated Information Business Analyst. Together, you ensure that bol.com makes the most of customer feedback!
The vibe is energetic and pioneering. We love to experiment, plunge headfirst (Geronimo!) into platform user feedback, and leverage those insights to enhance our product and impact. In the coming years, we will build a myriad of new features that directly enable platform partners to improve their customer service performance by acting on the best & brightest insights. Team Customer Happiness Datalab develops both the front and backend components; we build ELT pipelines (using DBT) and run NLP models to classify and deploy the most valuable dashboarding solutions. In other words, you’re truly in full-stack territory. As for the stack itself, here are some of our favorite playthings. If you share that passion and are versed in some or all, great!
Bonus: TypeScript, frameworks & libraries such as charts.js, SQL, Kubernetes & Docker
Additionally (our team uses): Python, dbt, Airflow, Hugging Face, BigQuery, DataStudio, and Tableau
3 reasons why this is (not) for you
- - You live to code Customer data protection and business objectives are not your concern: you code, therefore you are
- - You prefer the road most traveled Once you master a tool, it becomes your tool of choice. Forever and ever.
- - You don’t give back You love your solutions so much, sharing them would feel like a deep personal loss
- + You adore data So building, connecting, and maintaining valuable data tools for front-end purposes is really your thing
- + You’re into squeaky clean code You take pride in writing high-quality code and happily incorporate feedback if that ups the ante
- + You thrive on team autonomy Sure, you’re a team player, especially if those teams can make real decisions
Where you’ll work
At one of the best-known online retail tech platforms in the Netherlands and Belgium. A platform where roughly 13 million customers can choose from some 41 million articles. A platform that helps about 49,000 commercial partners run their businesses. And a platform that will probably never be finished, because bol.com has been reinventing retail with a passion since 1999. If there’s a better way to do something, odds are we’re already on it. Our mindset is open, pragmatic, and innovative. Our greatest strength is working together as equals and continuously learning from each other. You can go far on your own but so much further with your colleagues.
It is our responsibility to enable an environment that unleashes the power of diversity.
Perks of having a blue heart
BonusThe bonus is calculated at the end of the year and we always end the year with a fun party!
On and offAt bol.com we understand like no other that you have to take care of yourself first, then your environment and then bol.com. In that order. Therefore, everyone at bol.com receives 29 days of vacation.
RelocationBol.com wants to ensure that you make the best possible transition. We offer relocation assistance to the Netherlands from the moment you have the job.