Within the Job Family User Experience, you deliver the customer experience of our products. You shape how people use, feel about, and trust our platforms. You turn complex challenges into simple, intuitive solutions by championing user needs throughout the product development process. You ensure every touchpoint is clear, cohesive, and purposeful to deliver maximised value for our customers and the business
What you'll do
Key Accountabilities within User Experience
Experience Vision & Strategy
Own the vision for the customer experience. Define how the product should look, feel, and work—balancing user needs, business goals, and technical constraints. Make decisions that connect individual features to a coherent, end-to-end journey to deliver business needs and outcomes.
Experience Delivery
Design high-quality, user-centred solutions that solve customer and business problems. Ensure clarity, accessibility, and consistency by applying interaction design, visual design, and UX writing principles. Work cross-collaboratively to bring experiences to life with precision and care.
Research
Plan and conduct research to uncover customer needs, behaviours, and opportunities—using both qualitative and quantitative methods. Analyse and synthesise data, and translate insights into actionable solutions.
Customer Centricity
Deeply understand customer needs and ensure the customer perspective is considered at every stage of product development. Use insights to shape ideas, challenge assumptions, and guide decisions that lead to customer centric outcomes.
Communication & Facilitation
Lead cross collaboration efforts by making the customer experience visible and tangible. Facilitate co-creation through workshops and design reviews. Clearly communicate the “why” behind design decisions to align and inspire product strategy
Competencies
Product
Working in Product means you are right in the middle of technology, business and customers. Tech optimization, building great products and providing innovative solutions: that’s what it’s all about. Our product teams work to optimize processes and the experience on the platform – from start to finish.
Senior Product Designer - Conversie & AI
Senior Product Designer - Retailer 1
Senior Product Designer - Advertising Reach
What you'll do
Key Accountabilities within User Experience
Experience Vision & Strategy
Own the vision for the customer experience. Define how the product should look, feel, and work—balancing user needs, business goals, and technical constraints. Make decisions that connect individual features to a coherent, end-to-end journey to deliver business needs and outcomes.
Experience Delivery
Design high-quality, user-centred solutions that solve customer and business problems. Ensure clarity, accessibility, and consistency by applying interaction design, visual design, and UX writing principles. Work cross-collaboratively to bring experiences to life with precision and care.
Research
Plan and conduct research to uncover customer needs, behaviours, and opportunities—using both qualitative and quantitative methods. Analyse and synthesise data, and translate insights into actionable solutions.
Customer Centricity
Deeply understand customer needs and ensure the customer perspective is considered at every stage of product development. Use insights to shape ideas, challenge assumptions, and guide decisions that lead to customer centric outcomes.
Communication & Facilitation
Lead cross collaboration efforts by making the customer experience visible and tangible. Facilitate co-creation through workshops and design reviews. Clearly communicate the “why” behind design decisions to align and inspire product strategy
Competencies
Where you can make an impact
User Experience allows you to create impact in these areas
How we bring User Experience to life at bol
Discover our User Experience opportunities
Senior Product Designer - Conversie & AI
Senior Product Designer - Retailer 1
Senior Product Designer - Advertising Reach
At bol leadership
starts from within
These leadership behaviours are part of everyone's role alongside job-specific expectations, forming the foundation of our high-performing organisation.
Growing our people
High standards and mutual accountability drive our culture, where diverse perspectives are valued and feedback fuels continuous growth.
Obsessing over customers
Starting with customer data, we experiment and learn relentlessly to create experiences worth persisting for.
Winning together
Delivering on priorities means optimizing for bol's value over perfection, making fast decisions and executing without hesitation.
