How do you make our customers happy?
Content is of strategic importance as it can make or break the customer experience. If content, or product information, is correct and inspiring, customers will have a satisfying shopping experience and find exactly what they are looking for. As a Content Platform, we process and enrich the product information of millions of products, as provided by our 30,000 partners on a daily basis. Not only do we provide the best product information to the bol.com webshop, we also make sure the full bol.com product catalog is available to other users, such as online marketing, logistics and customer service. The smarter and more scalable the platform, the more relevant our content is, and the nicer it is for customers to shop with us. It’s up to you to take care of that!
The big challenge
In the coming years, the number of partners and the diversity of our content (such as video and voice) will grow to an extent that is unprecedented in the Netherlands. This growth makes it a challenge to process product information in a scalable way. We already know one thing for sure: there are no plug-and-play solutions. We need to come up with smart ideas ourselves to innovate our content platform using the newest available technologies.
Your responsibilities as Business Analyst Product Content Platform
As Business Analyst you work in an informal and professional team. Together with 10 colleague business analysts, data analysts and product owners, you are responsible for delivering high-impact innovations. Based on your requirements, your colleagues from IT develop scalable solutions, ranging from radical innovations to pragmatic optimizations. Experiments and MVPs are core ingredients in our way of working, as are clear business cases that explain why we want to innovate. You work closely with your teammates, our IT teams and many stakeholders within bol.com. Everything is geared towards optimizing the value for customers, partners and bol.com.
A sample of the questions you’ll investigate
- Which product information is relevant to customers?
- How can we better evaluate the quality of our product information?
- How can we intelligently apply data science to our platform?
Why you can make the difference
Because you are good at analyzing complex questions and use your analytical skills to define hypotheses. You know how to validate your hypotheses via small experiments and can translate the results into clear functional requirements. You are an inspiring and committed colleague and a valuable sparring partner.
3 reasons why this is(n’t) for you
- Because you want to use your Master’s degree to make the lives of 10 million customers easier
- Because you have 2-4 years of relevant work experience and are familiar with project management and data-driven work
- Because you like to work at the intersection of business and IT
- Because you are a 100% theoretical scientist who finds practical applicability and adding value a distraction
- Because you have absolutely no affinity with complex business processes and are terrified of technology
- Because you already know everything, and you would rather work on your own
Where you’ll work
What you get
What you get
Attention to youWe are continuously focused on innovation and getting better every day. Because we work in a dynamic environment and our organization is growing rapidly, your development will grow together with bol.com.
A blue and safe landingWe warmly welcome our new colleagues, so they feel home as soon as possible. During your onboarding program, we give you all the ins and outs about bol.com!
Daily treatsWith good food, you get happy bol.commers. That's why we make sure there are a lot of lunch possibilities, if you want a quick bite, a snack or a healthy salad.
Money and more...Working at bol.com is challenging and therefore you get something in return. Besides salary, you will receive a yearly bonus, holiday allowance, holiday entitlement of 29 days, travel allowance, group insurance and more.
How it works
Your applicationCarefully, we take a look at your application. Within 2 weeks you know if we invite you for an interview.
First contactWe call you to set up an interview. And since we’re already talking: feel free to ask any question you may have.
First dateIn this first interview we’ll get to know each other. We want to find out more about you. Work experience is interesting, but we also want to find out more about you as a person. Together, we’ll find out if this job is a match made in heaven.
Your next interviewBefore the next interview we will ask you to take an online assessment. We’ll also discuss the position and your team in depth.
Is this love?2 interviews are usually enough to see if it’s a match. And if you agree… well, it’s the beautiful beginning of your career at bol.com :)