How do you make our customers happy?
Bol.com is changing retail to make daily life simpler for 12 million customers. A mission we take on with 45,000 partners that enrich our retail tech platform with unique propositions. Combined, we offer 30 million articles and achieve peak sales of 700 items per minute. That record was set on Black Friday 2020, and you could argue that online sales were further boosted by ‘black swan’ Covid-19. But what would the business impact of other natural or man-made events be? And how can we best prepare for them, so that our colleagues remain safe, and our customers and partners don’t experience significant downtime or delays?
Your responsibilities as Business Continuity Manager?
- Inventory calamities that could significantly impact our organization or parts thereof
- Quantify the potential impact of those black swan scenarios for different domains and departments (e.g., from customer, partner, and commercial perspectives)
- Come up with solid business continuity plans to avoid or at least minimize fallout per domain
- Become the go-to BCM counterpart for all stakeholders: the person who points out perilous ravines – and how to safely navigate around them
- Inspire departments to create clear and concise plans, drive adoption, and monitor follow-through
- Update, optimize and promote the business continuity strategy, conduct and/or facilitate audits, and create commitment for changes, all the way up to Board level
As Business Continuity Manager, you may initially be viewed as someone who meddles in departmental affairs and hinders operations, but once people get to know you, they’ll realize why your guidance matters. After all, while we do expect you to spot potential calamities, we especially look to you for inspired contingency plans that make the future look bright again. Whether you envision the Zombie Apocalypse coming soon to a digital retail platform near you, or zoom in on more prosaic topics, such as natural disasters, fires, terrorism, employee errors, cyber-attacks or key partners going bankrupt, you create, own and promote the master plan that describes the impact per calamity, and how we should deal with each scenario swiftly, decisively and effectively.
While you take a holistic approach – all domains are in scope – you will probably zoom in on Logistics first. Mainly because of the size and complexity of the logistics operation; the number of dependencies to fulfill an order is astonishing. Of note, developing the master document is only the first step, because we also invite you to convince stakeholders to run with plans and future-proof their departments. E.g., by developing and implementing training cycles. And, as you probably guessed, business continuity may be your favorite playing field, but it’s not necessarily top of mind for your stakeholders. So your ability to convey a sense of urgency, and generate traction and follow-up, is crucial to success. That said, the momentum is already there. In part because Covid-19 has taught us that we are more vulnerable than we realized. As for your place within the organization: this role is positioned within the Operations Control team, which is responsible for meeting millions of customer expectations, each day, every day. Other areas where you will definitely have an impact include tech, People& (HR, minus the ‘resources’ connotation), finance, and the commercial operation. You report directly to the Manager Operations Control and advise on Board level.
3 reasons why this is(n’t) for you
- Yes, if you combine a Master’s degree with 5+ years of experience in a relevant field, e.g., consultancy, business continuity, crisis and/or program management, et cetera
- Yes, if a greenfield role excites you, and you have a proven ability to think strategically, topped off with a strong drive to get plans over the finish line
- Yes, if you know how to get (and keep) multiple stakeholders behind your plans, and can provide them with structure and step-by-step guidelines
- No, if you ‘only’ want to develop high-over strategies and lean back with a latte #lettheoperationsaveitself
- No, if former colleagues would burst out laughing if you described yourself as a ‘pioneering self-starter who can align and enthuse anything and anyone’
- No, if working largely autonomous would constitute a personal calamity, and you Google Translate nodig hebt om chocola van deze zin te maken en er dan nog niks van begrijpt, omdat je Nederlands niet op zo’n niveau is dat je gezegden beheerst
Where you’ll work
At the premier online retail tech platform in the Netherlands and Belgium. A platform where 12 million Dutch and Belgian customers can choose from over 30 million articles. A platform that helps roughly 45,000 commercial partners run their businesses. And a platform that will never be ‘finished’, because bol.com has been reinventing retail since 1999 and always will be. If there’s a better way to do something, we’re working on it! Together with our customers, partners, and over 2,300 colleagues.
Bol.com, de winkel van ons allemaal (the store of us all). This is the story we work on every day. It is our belief, that this will grow even stronger when many different people add their uniqueness to our story. We invite you to share your story with us. Because when you bring different people together, the most beautiful things will arise.
What you get
What you get
A blue and safe landingWe warmly welcome our new colleagues, so they feel home as soon as possible. During your onboarding program, we give you all the ins and outs about bol.com!
Money and more...Working at bol.com is challenging and therefore you get something in return. Besides salary, you will receive a yearly bonus, holiday allowance, holiday entitlement of 29 days, travel allowance, group insurance and more.
How it works
Carefully, we take a look at your application. Within 2 weeks you know if we invite you for an interview.
We call you to set up an interview. And since we’re already talking: feel free to ask any question you may have.
In this first interview we’ll get to know each other. We want to find out more about you. Work experience is interesting, but we also want to find out more about you as a person. Together, we’ll find out if this job is a match made in heaven.
Before the next interview we will ask you to take an online assessment. We’ll also discuss the position and your team in depth.
2 interviews are usually enough to see if it’s a match. And if you agree… well, it’s the beautiful beginning of your career at bol.com :)