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Technical Writer Content captain that keeps the partner fleet afloat

Utrecht
Bachelor
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How do you make our customers happy?

When we embarked upon our journey to enrich and enhance the online shopping experience, bol.com was ‘just’ one of many digital retailers navigating the pristine online waves. As we gained speed, we significantly broadened our client (~9 million) and product (~16 million) horizons. We also transitioned into a platform. Currently, one in three orders is fulfilled by one of our 24,000 partners.

To keep the ‘partner fleet’ on course, bol.com engineers have to make sure partners have access to the right onboarding tools, such as APIs, and that those are well documented. Although we don’t want to denigrate our developers’ writing skills, that’s not exactly their core business. So we’ll gladly lower the gangplank for a Technical Writer to take command of the technical content that makes it easier and more fun for partners to conduct business on bol.com.

Your responsibilities as a Technical Writer

  • Develop and optimize technical documentation for external techies and/or end users
  • Think: API reference docs, conceptual documentation, developer guides, FAQs, et cetera
  • Design and organize documentation sets for new APIs and software products
  • Proofread and finetune documents written by your colleagues
  • Manage and structure online documentation from the user’s standpoint

As a Technical Writer you will upgrade existing and deploy new content to our partner development center: developers.bol.com. In close collaboration with in-house developers. And with a keen eye for our partners’ needs and wishes. Impactful work, because the quality of your content determines how quickly new partners can be up & running, and how existing partners experience our platform. It’s up to you to develop a methodology and processes to maintain a clear and consistent tone of voice across all documentation. You know how to present complex technical concepts clearly, without oversimplifying; nuances matter and your target audience consists mainly of other tech-savvy individuals. Whether it’s conceptual documentation, detailed developer guides, API reference docs or FAQs; you always strike the right balance between technical depth and readability.

3 reasons why this is(n’t) for you

  • Because you know what content makes a tech-savy audience tick
  • Because we drool over your prose; it’s perfectly written and hits all the right notes
  • Because you have experience in technical writing and/or product documentation
  • Because you are allergic to developers and want to keep them at two arms’ length
  • Because upgrading existing documentation is beneath you
  • Because you are the undisputed king of jargon; if end users don’t get it, that’s their loss

Your team

Where you’ll work

You’ll work closely with a Scrum team within the Retail Platform Space; enablers of external partners. The setting is international. The culture is campus-y, including a game room and soccer field. Despite our size, we poke fun at rigid rules and traditional work structures. Our strength derives from working together as equals and constantly improving each other. After all, you can accomplish great things on your own, but so much more with your colleagues! Given that over 25% of our IT staff consists of internationals, we have plenty of relocation experience. As for our ways of working, check out the videos. For a sneak preview at your new home away from home, visit developers.bol.com

What you get

How it works

  1. Your application
    Carefully, we take a look at your application. Within 2 weeks you know if we invite you for an interview.
  2. First contact
    We call you to set up an interview. And since we’re already talking: feel free to ask any question you may have.
  3. First date
    In this first interview we’ll get to know each other. We want to find out more about you. Work experience is interesting, but we also want to find out more about you as a person. Together, we’ll find out if this job is a match made in heaven.
  4. Your next interview
    Before the next interview we will ask you to take an online assessment. We’ll also discuss the position and your team in depth.
  5. Is this love?
    2 interviews are usually enough to see if it’s a match. And if you agree… well, it’s the beautiful beginning of your career at bol.com :)

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