Within the Job Family Quality Operations, you monitor and improve the performance of partners by having interactions that enforce quality; informing them about policies, (assortment) laws and regulations, sensitive signals from media/PR and judging and implementing the appropriate sanctions when standards are not met; with the end purpose of guaranteeing the overall improvement and scalability of the Platform Quality department.
What you'll do
Key Accountabilities within Quality Operations
Partner Performance
Monitor partners’ performance, contact them to account (if necessary) and advise on improvements; imposing sanctions and closing partners where applicable and helping them to understand our policies to prevent further mistakes.
Enforcement
Process reports from external parties and check (new) partners, in line with laws and regulations, or applicable guidelines to ensure partners and (assortment) policies are maintained or improved.
Partner Communication
Handle cases, answer questions from partners and weigh up different sides of an issue to come up with a proposal or advice. Convey difficult messages to partners in a clear but empathic and partner-focused manner.
Process Improvement
Work according to existing standards, procedures, methodologies and requirements. Apply standards where possible, but remaining flexible if the situation requires it. Identify when existing requirements are not met, take independent action to improve the quality of work (e.g., working in cross-functional teams) and participate in or lead projects to realise this.
Competencies
Platform
Bringing customer demand and partner supply together: that’s what it’s all about. Our platform professionals work to optimise the processes for our partners from start to finish. From tools to make uploading assets easier, to quality control. From developing e-learnings for entrepreneurs to creating data dashboards to share insights into their performance.
What you'll do
Key Accountabilities within Quality Operations
Partner Performance
Monitor partners’ performance, contact them to account (if necessary) and advise on improvements; imposing sanctions and closing partners where applicable and helping them to understand our policies to prevent further mistakes.
Enforcement
Process reports from external parties and check (new) partners, in line with laws and regulations, or applicable guidelines to ensure partners and (assortment) policies are maintained or improved.
Partner Communication
Handle cases, answer questions from partners and weigh up different sides of an issue to come up with a proposal or advice. Convey difficult messages to partners in a clear but empathic and partner-focused manner.
Process Improvement
Work according to existing standards, procedures, methodologies and requirements. Apply standards where possible, but remaining flexible if the situation requires it. Identify when existing requirements are not met, take independent action to improve the quality of work (e.g., working in cross-functional teams) and participate in or lead projects to realise this.
Competencies
Where you can make an impact
Quality Operations allows you to create impact in these areas
How we bring Quality Operations to life at bol
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At bol leadership
starts from within
These leadership behaviours are part of everyone's role alongside job-specific expectations, forming the foundation of our high-performing organisation.
Growing our people
High standards and mutual accountability drive our culture, where diverse perspectives are valued and feedback fuels continuous growth.
Obsessing over customers
Starting with customer data, we experiment and learn relentlessly to create experiences worth persisting for.
Winning together
Delivering on priorities means optimizing for bol's value over perfection, making fast decisions and executing without hesitation.
