Within the Job Family Service Partnering, you provide excellent service to internal/external customers or partners as per pre-determined agreements and norms while using analysis, judgment, and sensitivity to their needs, and demonstrating product and process knowledge in order to ensure high satisfaction and retention.
What you'll do
Key Accountabilities within Service Partnering
Customer & Partner Service
Provide quality service to customers and/or partners while identifying (where relevant) opportunities to improve current business or support retention.
Support
Act as the point of contact for processing customer/ partner cases and for resolving customer/partner queries and complaints, to ensure ‘Happy customers/partners’ and improve the NPS.
Relation Management
Maintain frequent interactions with customers and/or partners to understand and address their current and/or future needs.
Operational Excellence
Perform (weekly/daily) activities as per agreed processes and KPI’s associated with operational excellence (e.g. First time fix).
Administration
Prepare documents/ communications as well as basic data analysis relevant to the business process.
Competencies
Finance & Business Support
Different jobs, one shared impact: helping drive bol’s success. By making the right decisions today, we create room for tomorrow’s investments in our work and our people.
What you'll do
Key Accountabilities within Service Partnering
Customer & Partner Service
Provide quality service to customers and/or partners while identifying (where relevant) opportunities to improve current business or support retention.
Support
Act as the point of contact for processing customer/ partner cases and for resolving customer/partner queries and complaints, to ensure ‘Happy customers/partners’ and improve the NPS.
Relation Management
Maintain frequent interactions with customers and/or partners to understand and address their current and/or future needs.
Operational Excellence
Perform (weekly/daily) activities as per agreed processes and KPI’s associated with operational excellence (e.g. First time fix).
Administration
Prepare documents/ communications as well as basic data analysis relevant to the business process.
Competencies
Where you can make an impact
Service Partnering allows you to create impact in these areas
How we bring Service Partnering to life at bol
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At bol leadership
starts from within
These leadership behaviours are part of everyone's role alongside job-specific expectations, forming the foundation of our high-performing organisation.
Growing our people
High standards and mutual accountability drive our culture, where diverse perspectives are valued and feedback fuels continuous growth.
Obsessing over customers
Starting with customer data, we experiment and learn relentlessly to create experiences worth persisting for.
Winning together
Delivering on priorities means optimizing for bol's value over perfection, making fast decisions and executing without hesitation.
